FAQs

What is a Pre-Order?

A Pre-Order allows you to purchase items that are currently in the manufacturing phase. By participating in a Pre-Order, you secure your order and help initiate the production of the items.

When will I receive my Pre-Order item? 

After placing your order, you will receive an email confirmation within a few minutes. This email will include details of your order, showing the items you've purchased, their quantities, and the billing/shipping addresses you provided.

When your order is ready to be shipped, you will receive another email notification. This email will include tracking information, allowing you to monitor the progress of your order as it makes its way to you.*

*Estimated shipping time will be communicated on the product page.*

Is payment required upfront for Pre-Orders?

Yes, we require payment at the time you place a Pre-Order. This payment secures your order and contributes to the production process.

How do I determine my size?

You can refer to our size chart. The chart provides measurements to help you choose the right size. 

What are the shipping costs?

Shipping costs vary based on your location and the selected shipping method. You can find detailed information about shipping costs during the checkout process.

What is your return policy?

Paretto does not accept returns unless the item you received was damaged or defective. If you would like to exchange your product for a different size please contact us.

* The item must be unworn, unwashed, and with all tags attached.*